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Jhimmy Isabel is an experienced professional with a strong background in competitive intelligence and customer experience management, currently serving as a Competitive Intelligence Manager and Customer Experience Manager at Caixa Vida e Previdência since July 2021. Jhimmy specializes in experience design, customer journey mapping, and deploying customer satisfaction metrics and surveys. Prior experience at Caixa Econômica Federal from March 2010 to July 2021 included roles as General Manager, Account Manager, and Customer Service and Business Assistant, where responsibilities encompassed team management, strategic coordination of banking services, business development, and client relationship management. Jhimmy holds an MBA in Human Resources Management from Universidade Anhembi Morumbi and a Bachelor's degree in Banking, Corporate, and Finance from Centro Universitário FIEO.