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Fatima Shneikat is a professional with extensive experience in business process reengineering and customer service, currently serving as a Business Process Reengineering Officer at Cairo Amman Bank since August 2014. Prior to this role, Fatima worked as a Customer Service Officer at the same organization and contributed as a GIS Analyst at CSS from November 2013 to July 2014, employing Arc MAP software for GIS projects in Jeddah, Saudi Arabia. Fatima's earlier experience includes time at the Royal Jordanian Geographic Center in 2012-2013. Academic qualifications include a Master's degree in Finance and Banking from the University of Jordan, obtained from October 2020 to August 2022, and a Bachelor's degree in Civil Engineering from Albalqaa Applied University, earned between 2008 and 2012.