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Aisling M. is an experienced customer service professional with a robust background in various leadership roles across multiple companies. Currently serving as the Head of Customer Service at Caesarstone UK, Aisling previously held positions as Consumer Care Experience Manager at L'Oréal and Global Customer Care Manager at Medik8, where Aisling focused on process improvements and operational excellence. Aisling has successfully scaled customer service teams at Snug and Charlotte Tilbury Beauty and has extensive experience in omni-channel customer care using platforms such as Zendesk and Gorgias. Educational background includes attendance at St Michael's Catholic Grammar.