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Brian Thacker is an experienced leader in Customer Success with a proven track record in driving revenue growth and enhancing customer engagement across various industries. Currently serving as Director of Customer Success at CADDi, Brian's role involves leveraging AI-powered insights to optimize manufacturing processes. Previously, as Director of Strategic Customer Success Management at Moovit, Brian achieved significant net growth in annual recurring revenue while leading digital transformation programs for transportation authorities. Brian's earlier experiences include roles at Ridecell and GE Digital, where Brian excelled in relationship management and product strategy, respectively. With an MBA in Marketing and Entrepreneurship from the Indiana University - Kelley School of Business and multiple undergraduate degrees from the University of Illinois Urbana-Champaign, Brian combines academic expertise with practical skills to drive success for clients and organizations.