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Jacqueline Thompson is an accomplished professional in customer care and operations management, currently serving as the Manager of Customer Care Operations at Cable & Wireless Communications since April 2017. Previous experience includes roles as a Client Relations Specialist at Cite Up Limited, and as a Consultant at Telecommunications Services of Trinidad and Tobago Limited, where Jacqueline contributed to Retail Sales Strategy development. A long tenure at Telecommunications Services of Trinidad & Tobago Limited (July 1991 - July 2014) included positions such as Retail Sales Manager, Customer Service Supervisor, Training Officer, Assistant Supervisor, and Technical Clerk, showcasing a strong expertise in operational management, coaching, training, and enhancing customer satisfaction. Jacqueline holds a Master's in Business Administration specializing in Human Resource Management, a Graduate Diploma in Management, and several certifications in training and supervision.