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C3 is thrilled to announce the newest Contact Center (CX) and Unified Communications (UC) Engineer, James Gordon! His focus will be on helping clients design and engineer the best technological solutions that fit their organization’s needs. His aims are to help guide clients in choosing the right products, at the right price point, with the right vendors. His love for IT started with the desire to be a network guru, but he quickly fell in love with how telephony platforms truly bring networks to life! “Both subjects have been his passion since marrying the two together about a decade ago,” said Gordon. He brings this love along with years of experience as a network engineer, senior project manager, and senior solutions engineer to the C3 team.

James currently holds a BBA in M.I.S from the University of Notre Dame, two master’s degrees (MBA, MS-IT), and is currently working towards his Doctoral in Information Technology. He thoroughly enjoys the Contact Center platform vertical within the telephony industry. Within the platform itself, he enjoys all things Contact Center: Admin, WFM, IVR, and Data Analytics to name a few! Now he is interested in expanding his knowledge and experience in customer journey orchestration, digital channel expansion, and AI enhancements.