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Laura Wiltshire is an accomplished professional with extensive experience in sales operations and customer support, currently serving as Manager of Global Sales Operations ESRM at C2FO since September 2021. Key achievements include implementing data-driven insights for improved sales forecasting and piloting Salesforce Service Cloud Voice for global support teams. Previously, Laura held various roles at Interstate Hotels & Resorts, where responsibilities included managing supplier support specialists and piloting HR processes during the COVID-19 pandemic. Earlier experiences encompass guest service roles at Xanterra Parks & Resorts and Walt Disney World, as well as communications and event planning internships. Laura holds a Bachelor of Arts degree in Transnational Studies and Environmental Studies from Westminster College.