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Raquel Santos has a diverse work experience in the travel and hospitality industry. Raquel currently works as a Customer Support at C Teleport since February 2022. Prior to that, they were a Corporate Booking Consultant at Alive Travel, S.A. from March 2019 to March 2021. Raquel also worked as a Corporate Booking Consultant at TRAVELSTORE GROUP from July 2014 to March 2019, specializing in the Angola market. Earlier in their career, they held roles as Customer Care in PHTO Travel Consulting from July 2013 to July 2014, Direction assistant and Manager at Sunset Destination Hostel in Destination Hostels from April 2012 to May 2013, and as an Intern at Viagens Abreu, S.A. from July 2011 to September 2011, focusing on customer service and reservations. Raquel started their career as an Intern in Front-office at Bom Sucesso Design Resort from June 2010 to August 2010, where they gained experience in customer service and reservations management systems.

Raquel Santos obtained their Licenciatura em Gestão de Empresas Turísticas degree from the Escola Superior de Hotelaria e Turismo do Estoril between 2008 and 2011. Additionally, they pursued further education in Hospitality Management, specifically Yield & Revenue Management, at Red Apple in association with Th2. However, the start year and end year for this particular program are not mentioned.