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John Bergoon is a Senior Manager, Product Operations at C Spire, where John oversees quality assurance checks on new features, analyzes data for better decision-making, develops business processes to streamline product development, manages tools for roadmapping, and works closely with support and sales to improve customer experience. Prior roles include Product Development Manager, Product Manager Voice, Manager of IMS and Enterprise Voice, Senior Network Operations Engineer, VoIP/IP Engineer, IP Engineer, Senior NOC Administrator, Consultant, Data Center Operations Manager, Founder/Editor of BerryScoop, and Mechanical Designer I. John has a BIS in Computer Science from Texas A&M University-Corpus Christi.