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Gemma Poole has a diverse and extensive work experience in the software and IT industry. Gemma began their career as an Account Manager at Kyotek in 1996 before joining Bytes Technology Group as a Software Licensing Consultant in 2000. In 2005, they founded their own company, Xpert IT Ltd, which later merged with CRC Europe in 2008. At CRC, they served as the Business Development Director until 2011. Gemma then moved on to work as a Business Development Manager at Certero from 2011 to 2012. Currently, they are working at Bytes Software Services, first as an Account Manager since 2012 and later as a Client Director since 2016. In their roles, they focus on delivering IT solutions to their clients, covering various aspects such as cyber security, remote working, and software asset management, among others.

Gemma Poole attended Notre Dame School. No specific years or degree information were provided for their education history.