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Charlene H. is an accomplished Senior User Researcher at ByteDance, with a wealth of experience in user research and product development. Previous roles include Research Hub Lead at Ninja Van, where Charlene led a research team to enhance research operations and establish partnerships across multiple regions, and Senior UX Researcher, focusing on creating inclusive research cultures and scaling research efforts. Charlene's foundational experience stems from a long tenure at Procter & Gamble, where multiple roles as Senior Product Researcher and Product Researcher encompassed areas such as product formulation and sensory method development. Educational credentials include a Bachelor's Degree in Biology from Nanyang Technological University and various professional certifications in UX design and digital marketing.