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Mary-Ann Parlato is an accomplished professional in customer experience and strategic leadership with a comprehensive background in various sectors. Currently serving as the Head of Customer Experience at Bupa since August 2023, Mary-Ann previously held pivotal roles including Head of Transformation & Wellbeing Co-Lead at Deliveroo, where a global rider ops strategy was developed to enhance rider experience and employee wellbeing. At Virgin Media O2, Mary-Ann contributed significantly as Head of Strategy and Head of Corporate Strategy, focusing on digital transformation and corporate strategy initiatives. Experience also includes leadership positions at Kantar and TalkTalk, emphasizing insights, product management, and customer experience. Mary-Ann holds a Business Management degree with a focus on Marketing, Economics, and Statistics from The University of Queensland.