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Jamie Olver has extensive experience in digital workplace strategy, transformation leadership, and service delivery within the telecommunications sector, primarily at BT Group where various roles have been held since 2012. Key positions include Digital Workplace Senior Transformation Leader, Senior Programme Manager for Digital Customer Experience Optimisation and Robotics, and Head of PSTN Landline Service Operations, managing large teams and portfolios centered on strategic improvements and operational efficiency. Prior experience includes service delivery management at Openreach and business improvement initiatives at BT, contributing to significant financial savings and enhancements to operational procedures. Jamie Olver holds a Master of Engineering degree in Electronic Engineering from the University of Nottingham.