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Hursh Mistry is a skilled Transformation Specialist at BT Group, with a diverse background in network operations, service delivery, and operations transformation. Since joining BT Group in September 2019, Hursh has held multiple roles, including Scrum Master for Ethernet and Data Services, where coaching and implementing agile practices were key responsibilities. Prior experience includes project management in the Business to Employee finance sector, focusing on operational excellence via automation and systems revamps. Hursh's earlier roles include internships and ambassadorships, which provided experience in design engineering, customer service, and support operations in various organizations, including Coventry University and Eaton. Hursh holds a Master of Engineering in Electrical and Electronics Engineering from Coventry University.