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Akansha Verma is a seasoned professional with extensive experience in customer service and team management across various companies. Currently serving as a Team Manager at BT since June 2022, Akansha focuses on enhancing customer service experiences, developing service policies, and mentoring customer service agents. Previously, as a Customer Experience and Success Manager at Better, Akansha managed a team of 15, overseeing customer interactions and optimizing team performance. Additionally, Akansha held the position of Assistant Manager at NIIT Technologies, where responsibilities included customer assistance, quality assurance, and managing executive briefings. Akansha's career began as a Senior Process Associate at BT and a Process Associate at HCL Technologies, with a strong foundation established through a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from The Institution of Engineering and Technology.