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Mikel Zinkunegi currently serves as a Problem Manager and Continuous Service Improvement Manager at BT Ireland, a position held since June 2021. Mikel's extensive experience at IBM spanned from July 2002 to April 2017, where Mikel held various roles including AGILE Champion, Certified Lean Six Sigma Black Belt, Supplier Integration Manager, e-Services Department Team Leader, and E-Procurement Support Specialist. Notable achievements include coaching the "Italy Model Office" Program to streamline processes, significantly reducing cycle times and enhancing customer satisfaction. Mikel holds a Certified Lean Six Sigma Black Belt degree from North Carolina State University and has a background from Santo Tomas Lizeoa.