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Amber Burgos is an experienced operations manager with a strong background in customer service and quality assurance within the healthcare sector. Currently serving at Scott & White Health Plan since May 2015, Amber has held multiple roles, including Customer Advocacy Supervisor and Digital Communications Coordinator, where responsibilities involved monitoring calls, conducting internal audits, and implementing quality assurance standards. Prior experience at Baylor Scott & White Health included roles such as RCO Customer Care Specialist/Trainer and pre-appointment financial counselor, focusing on patient account management and eligibility verification. Amber holds a Bachelor's degree in Psychology from the American Public University, obtained between 2017 and 2021.