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Gorman Green, MBA, has extensive experience in contact center and customer service operations, with a distinguished career spanning several prominent organizations. At Baylor Scott & White Health, Gorman currently serves as Director of Contact Center Operations. Previous positions include Associate Vice President of Call Center Operations and Director of Patient Access at Optum, as well as Senior Manager roles in Call Center Operations at DaVita Kidney Care and Customer Service at both AmerisourceBergen and Express Scripts. Gorman Green holds an MBA in Business from the University of Phoenix and a degree from Oregon State University.