The Brookstreet Hotel is Ottawa's premier hotel, dining, conference, & wedding destination. Official hotel of the Ottawa Senators & Canadian Tire Centre.

Hotels & Hospitality

Brookstreet Hotel

Terry Matthews

Nyle Kelly

The Food and Beverage Services team at Brookstreet Hotel is responsible for delivering exceptional dining experiences for guests, whether through elegant banquets, casual dining, or special events. This team collaborates to manage food preparation, service, and event logistics, ensuring quality and excellence in both the hotel's restaurants and private functions. With roles ranging from chefs to event managers, they work together to create memorable culinary experiences that reflect the hotel's commitment to luxury and hospitality.

Food and Beverage Services

The Customer Service Operations team at Brookstreet Hotel is dedicated to delivering exceptional guest experiences by efficiently managing reservations, handling inquiries, and providing personalized assistance at the front desk and dining venues. This team ensures smooth operations through effective communication and coordination among staff, ultimately enhancing guest satisfaction and loyalty.

Customer Service Operations

The Sales and Revenue Management team at Brookstreet Hotel focuses on maximizing the hotel's profitability through strategic sales initiatives and effective revenue management. This team works collaboratively to develop and implement pricing strategies, manage group reservations, and enhance corporate partnerships. They aim to drive bookings for hotel accommodations, dining, and event spaces, ensuring the hotel's position as Ottawa's premier destination for both leisure and corporate clients.

Sales and Revenue Management

The Human Resources and Administration team at Brookstreet Hotel is responsible for recruiting, training, and supporting staff to ensure a high level of service for guests. They manage employee relations, benefits, and compliance with labor laws, while also overseeing administrative functions and financial operations to maintain efficient hotel operations.

Human Resources and Administration

The Leadership Team at Brookstreet Hotel is responsible for guiding the strategic direction of the hotel, overseeing operations, and fostering a positive workplace culture. They work collaboratively to enhance guest experiences, drive sales and marketing initiatives, and ensure that the hotel remains a top destination for visitors and events in Ottawa.

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Brookstreet Hotel

Org chart

Teams

Food and Beverage Services

Customer Service Operations

Sales and Revenue Management

Human Resources and Administration

Leadership Team

Offices

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Brookstreet Hotel

Org chart

Teams

Food and Beverage Services

Customer Service Operations

Sales and Revenue Management

Human Resources and Administration

Leadership Team

Offices

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