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Tracy Venner CXAD holds a Professional Diploma in Customer Experience from The CX Academy and possesses extensive experience in customer experience and commercial operations. Currently serving as Customer Experience Manager at British Sugar since September 2021, Tracy previously spent over three decades at John Lewis & Partners, occupying various roles including Senior Commercial Operations Manager, Internal Communications Manager, Operations Manager, Retail Department Manager, and Customer Service Manager. In addition to a Level 2 qualification in Lean Organisation Management from The Skills Network, Tracy has enhanced professional skills through education at Saïd Business School, OSS Retail, and ongoing training in Motivational Maps. Tracy's academic background includes A Levels in English Literature, Business Studies, History, and Law from Rutland Sixth Form College.