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Pam Gregory has extensive experience in customer service operations and contact center management. Pam has held various leadership roles in companies such as O2, British Gas, UK Asset Resolution, Mercer, and Bradford & Bingley. Pam has also worked as a director at their own consultancy firm, Pamela Gregory Associates Ltd, where they provided contact center consultancy and interim management services. Throughout their career, they have demonstrated a strong track record in strategic development, operational review, change management, and business transformation.

Pam Gregory has attended Lancaster & Morecambe College, but no specific degree or field of study information is available. Additionally, they have also attended Mansfield High School, although no degree or field of study information is provided for this education.