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Jen Lewis has over a decade of experience in customer service and digital product management, currently serving as a Technology/Digital Product Owner and Interaction Designer at British Gas since February 2012. Jen has effectively managed high-performing teams focused on KPIs, including NPS and sales, while coaching front-line customer service advisors to enhance performance. Prior roles include Customer Service Expert, where technical support was provided to improve advisor knowledge, and customer service positions at Marriott Hotels and Village Hotels, where Jen held managerial roles within food and beverage operations.