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Brad Iles is an experienced professional in the engineering and customer service sectors, currently serving as a Customer Delivery Manager at British Gas since November 2022. Previously, Brad held the position of Engineering Manager at Whitcombe Engineering Ltd for a brief period and worked as a Manufacturing Project Engineer Expeditor at Ansaldo Nuclear. Brad's extensive background includes a five-year tenure at Cadent Gas Limited as an Engineer, focusing on emergency gas response, and a significant role at British Gas from 2010 to 2017 as a Smart Energy Coach, where responsibilities included coaching smart meter engineers and managing customer complaints.