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Joakim Ågren is an experienced organizational developer currently working at Brilliant Future AB since March 2018, specializing in enhancing organizational efficiency. Previously, Joakim held the position of verksamhetsutvecklare at Bright Relation AB for one year, focusing on customer insights. Joakim's background at Telenor includes roles such as Customer Engagement Manager and Project Manager for customer experience, where responsibilities included implementing NPS programs to improve customer satisfaction and quality. Additionally, Joakim served as Customer Experience Manager for stores and held various leadership roles within customer service, demonstrating a strong foundation in team management. Earlier career experience at SAS Ground Handling as an uppstartsledare contributed to Joakim's comprehensive skill set. Joakim holds a Master’s degree in education and fine arts from the Royal College of Music in Stockholm, completed in 2006.