ÂÜÀòÂÒÂ×

Emma Bailey is a skilled housing services professional with extensive experience in various roles within the housing sector. Currently serving as the Housing Services Lead at Brighter Futures Housing Association, Emma oversees tenancy enforcement, lettings, tenancy sustainment, customer service, and community involvement. Prior experience includes positions as Housing Services Manager at Housing Plus Group and Neighbourhoods Team Leader at Stafford and Rural Homes. Emma has demonstrated expertise in managing substantial property portfolios, engaging with tenants and stakeholders, and implementing innovative approaches to housing advisory roles. Educational qualifications include a CIH Level 4 in Housing, an NVQ Level 5 in Management, and a BA (Hons) in Criminology from Edge Hill University.