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Raymond Mac has extensive experience in IT support and network administration. Since August 2009, Raymond has served as a Systems and Network Administrator and a Senior Desktop Support Engineer at Brightcove. Prior to this role, Raymond worked as a Help Desk Technician at Agfa Healthcare from January 2009 to September 2009 and as a Help Desk Analyst at First Marblehead Education Resources from June 2007 to May 2008. This diverse background showcases Raymond's expertise in technical support and systems management.