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Deb Richards leads Brightcove’s global customer success team including support, enablement, and onboarding. Richards is responsible for understanding and advocating for the needs of Brightcove global customers to ensure long-term success and retention with a focus on building and setting customer expectations for an exceptional experience.

Deb has more than 20 years of expertise in leading global customer success, retention, operations and support organizations for technology and SaaS organizations. Throughout her career, she has held global VP roles at Progress Software, Acronis, Brainshark, Tracelink and most recently Plex systems and has demonstrated success in building exceptional customer experiences.