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Kelcey R. has extensive experience in customer service and management, currently serving as the Contact Center Staff Support Manager at Bright Horizons since July 2017. Throughout the tenure at Bright Horizons, Kelcey has progressed through various roles, including Contact Center Operations Lead, Contact Center Team Lead, Senior Customer Service Representative, and Customer Service Representative. Prior experience includes working as a Medical Billing Specialist and Office Administrator at Infinity Health Care Consulting from August 2012 to November 2014. Kelcey R. holds a High School Diploma from Horizon High School, obtained in 2012.