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Muhammad Azim Shauqi Bakri is a seasoned professional in network operations, currently serving as a Subject Matter Expert at Bridgenet Solutions Sdn Bhd, where responsibilities include daily operational support, incident troubleshooting, and creating knowledge base articles. With experience in the Network Operations Center and as a Service Desk Analyst, Muhammad Azim has honed skills in first-level support, incident management, and security project involvement utilizing Cisco Umbrella. Additional roles include Takaful Advisor at Etiqa Insurance and Takaful, Information Technology Support Analyst at Getronics, and Network Operations Center Engineer at I-Tech Network Solutions Sdn Bhd. Educational qualifications comprise a Bachelor of Engineering in Computer Network Engineering and a Diploma in Computer Engineering from Universiti Malaysia Perlis.