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Laura Voorn is an accomplished professional with extensive experience in customer support and service management. Currently serving as Senior Manager of Support at Brex since August 2021, Laura previously held the position of Manager of Support within the same company. Prior to Brex, Laura worked at Paragon Testing Enterprises Inc from January 2015 to August 2021 as Customer Service Manager, where responsibilities included identifying client needs, delivering excellent customer service, and managing customer complaints. Laura also served as Customer Service Lead at SterlingBackcheck from April 2012 to December 2014, focusing on data management and credit analysis. Laura Voorn holds a Bachelor of Arts degree in Psychology and Behavioural Neuroscience from McGill University, completed in 2011.