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Sophie Spencer is an experienced professional in the hospitality and customer service sectors, currently serving as Deputy General Manager, Regional Trainer, Assistant Manager, Guide Dog, Duty Manager, and Keyholder at BrewDog since October 2019. Previous roles include Operations Specialist at Treatwell, where responsibility encompassed supply and customer queries as well as tech issues, and Customer Service Representative at ViaVan. Sophie's earlier experience includes multiple positions at BrewDog, where performance consistently led to top sales, and a Shift Manager role at Pizza Hut, overseeing a large team and maintaining high service standards. Educational qualifications include a Masters by Research in Social Sciences and an Honours degree in Applied Social Science from Robert Gordon University.