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Laura C. is a seasoned Project Manager currently with Branch, specializing in managing CX Operations projects and successfully overseeing the launch of a scripted AI bot. With a background in training and documentation, Laura has a proven track record of enhancing customer experience and team collaboration through effective project management practices. Prior experience at Warby Parker includes roles as Sales Manager and Supervisor, where Laura developed strong coaching and onboarding programs while analyzing business metrics. Laura's diverse career also includes experience in customer support, sales, and education, complemented by a Bachelor of Arts in English Literature from Belmont University. Key skills include collaboration with cross-departmental teams, risk mitigation, and documentation curation, with proficiency in tools such as Confluence, JIRA, and Zendesk.