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Dana Stanley is an experienced IT and customer support professional with a strong background in troubleshooting and resolving technical issues across various platforms. Currently serving as an Enterprise Consultant at Branch since January 2022, Dana utilizes customer support software including Zendesk and Jira to assist clients. Previous roles include Information Technology Operations Specialist at San Diego State University, where operations included managing the IT Helpdesk system, and Information Technology Specialist at Arizona State University, focusing on support services documentation. Dana's experience also encompasses technical support roles at Microsoft, Premium Retail Services, Samsung Electronics, and Apple, showcasing a diverse skill set in customer training and system maintenance. Dana is pursuing a National Retail Federation Certification in Business, Management, Marketing, and Related Support Services at Anne Arundel Community College.