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Justyna Wilkosz serves as a Quality Operations Manager and previously held the position of Operations Quality Lead at Brainly since June 2021. Prior experience includes various roles at Capita Resourcing from July 2016 to May 2021, where Justyna managed teams, oversaw reporting and data analysis, implemented process improvements, and contributed to operational excellence across departments. Earlier, positions at Capita Translation and Interpreting and Joanna Łęgowik-Śliwka Transkrypcje involved customer service, bookings management, and transcription work. Justyna holds a Master's degree in Sociology and a Bachelor's degree in Sociology from Jagiellonian University.