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Erica Verzelen is currently serving as the VP Public Sales & Solutions at bpostgroup since January 2011. Erica has held various roles within the company, including Director Experience-Customer journey Parcels & Mail and Program lead for the Digital Customer Experience program. Erica has also worked in roles related to innovation, product development, and portfolio management within the Parcel & Logistics sector. Prior to their current position, Erica worked at companies like Van Marcke and Santens as a Marketing Manager. With a strong educational background, including an MBA from Vlerick Business School, Erica brings a wealth of experience in project management, product development, and customer experience to their current role.