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Karen Weaver is a seasoned professional with extensive experience in software development and customer support management. Currently serving as a SaaS Development Manager at Naylor Association Solutions since July 2016, Karen implements Scrum processes using JIRA, acts as a Product Owner, and enhances workflow efficiency for customer service teams. Previous roles include Customer Support Manager at Timberlake AMS Solutions, where Karen improved support processes and led multiple teams, and Project Manager at Cleverex Systems, where Karen managed recruitment, training, and ticket resolution. Early career experiences range from system analysis at the University of Massachusetts to programming roles at Hood College and the National Bureau of Standards. Karen holds a BA in Computer Science from Hood College.