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Spencer Kitley has extensive experience in customer success management, currently serving as Team Manager at Box since May 2018, where responsibilities include managing a portfolio of Enterprise customers generating up to $8 million in annual revenue and leading the Higher Education Strategy Board. Prior roles include Senior Customer Success Manager at Bypass POS and Spredfast, overseeing significant customer accounts and fostering strategic partnerships. Kitley's career began in media relations, working at the University of Texas at Austin and Concordia University Texas, where efforts resulted in substantial media coverage and improved communication strategies. Kitley holds a Master's degree in Education with a focus on Sport Management from The University of Texas at Austin and a Bachelor's degree in Communication from Hardin-Simmons University.