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The Customer Support and Services Team at Botswana Life plays a crucial role in maintaining customer satisfaction and ensuring the integrity of client interactions. The team includes the KYC/CDD Supervisor, who oversees compliance with Know Your Customer (KYC) and Customer Due Diligence (CDD) regulations; the Customer Service Specialist and Customer Service Consultant, who handle client inquiries, policy management, and support for existing and potential policyholders; and the Anti-money Laundering Officer, who is responsible for monitoring and preventing financial crimes. Together, this team ensures that customers receive timely, efficient, and compliant services, contributing to Botswana Life's strong market position.