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Patrick Dunlap is a seasoned IT professional with extensive experience in help desk support and desktop analysis. Currently serving as a Help Desk Specialist at Boston Housing Authority since March 2020, Patrick previously worked as a Desktop Support Analyst at Cambridge Associates and as a Help Desk Specialist at Eaton Vance, where responsibilities included supporting a Windows environment and incident tracking using BMC Remedy Software. Early career roles include an IT Helpdesk Internship at MassBiologics, a Security Officer position at Securitas Security Services USA, and a Summer Internship as a Brand Ambassador for Verizon. Patrick holds a Bachelor's degree in Information Technology System Administration from UMass Boston and an Associate of Science in Business Administration and Management from Quincy College.