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Lisa Cameron has over 15 years of experience in customer service and technical support within the HVAC industry, currently serving as a Customer Experience Quality Assurance Specialist at Bosch Heating and Cooling, North America since 2008. In this role, Lisa has been instrumental in developing and implementing programs to enhance customer experience, standardizing call scoring, and providing coaching for customer-facing agents. Previously, as a Technical Support Supervisor, Lisa managed a team of HVAC technicians, fostering professional development within the team. Lisa's earlier experience includes roles in customer service at Vallen and various positions at Brookstone, where responsibilities ranged from supervising IT support staff to ensuring efficient computer operations. Lisa's educational background includes studies at Nashua Community College and Manchester Community College.