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Rafael Giglio is a Senior IT Analyst with extensive experience in IT service management, enterprise IT support, and Office 365 Ambassador roles. Rafael has worked at companies such as Bosch Brasil, Eaton Corporation, and Cooperativa Veiling Holambra, where Rafael was involved in projects related to asset management, request and incident management, and change management. With a background in systems information and security, Rafael also has experience in telecom carriers/account management and digital mindset practices.