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Jake Lembourg is an experienced professional in customer excellence and e-commerce, currently serving as the Lead Customer Excellence at booxi since April 2021, where responsibilities include driving improvements in customer onboarding, support, and engagement initiatives. Prior roles include Implementation Manager at booxi, E-commerce Consultant at VISEO, and Studies Engineer at ALTEN, focusing on projects for Renault. Jake has also worked as a Junior E-commerce Consultant at Expertime and Assistant Project Manager at AbbVie, where project implementation for healthcare professionals was prioritized. Educational credentials include a Bachelor in Business Administration from ESSEC Business School and a Master's degree in Marketing Data and E-commerce from SKEMA Business School.