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Dr. Hayley T. currently serves as a UX Research Manager at Boots UK, a position held since July 2019, where leadership of the User Research team focuses on enhancing customer-centric practices. Prior experience includes roles such as Principal User Researcher and User Research Manager at Wellcome Trust, and User Insight Analyst at The University of Nottingham, showcasing a robust background in user research. Earlier positions involved academic research roles at institutions like the University of Reading and Acuity Intelligence Limited, with foundational research assistant experiences at Royal Holloway, University of London. Dr. Hayley T. holds a Ph.D. in Neuropsychology from the University of Nottingham, a Master’s Degree in Clinical Neuropsychology from Bangor University, and a Bachelor's Degree in Psychology from Royal Holloway, University of London.