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Btissame NEMMOU has a diverse background in customer service and supply chain management, currently serving as a Customer Service Contact at Bontaz since March 2022. Prior experience includes a role as Supply Chain Scheduler at Valeo from May 2021 to March 2022, and various internships focusing on process performance improvement at Yazaki Morocco and cost optimization at LEONI. Additional internships at OCP SA involved methods bureau, automation, and inventory management, alongside an application of Failure Mode and Effects Analysis (AMDEC) at Marsa Maroc. NEMMOU holds a Licence Professionnelle in Mécatronique from École Normale Supérieure de l'Enseignement Technique de Mohammedia and has an academic background in industrial engineering and maintenance from Ecole Supérieure de Technologie de Safi.