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Kara Charlton is a seasoned professional with extensive experience in benefits technology and customer success management. Currently serving as a Benefits Technology Specialist at IMA Los Angeles since July 2023, Kara previously held the position of Technical Account Manager at Ease, where responsibilities included leading business reviews and enhancing client engagement strategies. As a Customer Success Manager, Kara managed significant revenue for key enterprise accounts while consistently exceeding objectives. With a background as a Business Owner at Momma's Boytique, Kara demonstrated expertise in product development and customer service. In addition to experience as Director of Agency Operations at Anderson Thornton Consultants, Kara has held roles at Grow Financial Federal Credit Union, CarMax, USAA, State Farm, and Citi, each contributing to a robust skill set in operations, financial services, and client relations. Kara earned a Bachelor of Science in Finance and Financial Management Services from Brigham Young University - Idaho.