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Hailey Acton is a seasoned professional in customer operations, currently serving as Manager of Customer Operations at Thentia since January 2024. Prior experience includes roles as Senior Manager and Manager of Customer Operations at GoBolt from May 2021 to December 2023, as well as being a Small Business Owner at HYDRIAH from 2018 to May 2022, where compact vegan leather handbags were designed for convenience. Earlier roles included positions at Xero, where Hailey progressed from Customer Experience Specialist to Business Improvement Analyst, and at Big White Ski Resort Ltd as Owner Relations Agent. Hailey also gained experience as a Communications Intern at Reach for the Rainbow and served as a Serving Assistant & Hostess at Oliver & Bonacini Restaurants. Educational qualifications include a Bachelor of Management from The University of British Columbia and participation in an International Exchange Program in Business Management at Università Bocconi.