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Chelsea Chapin is a seasoned customer success professional with extensive experience in client relationship management and support. Currently serving as a Customer Success Manager at Bold Penguin since August 2021, Chelsea successfully onboarded over 100 new agencies and actively manages agency relationships to ensure product success. Previously, Chelsea held roles such as Account Manager at Provision Insurance Group, where expertise was brought to resolving policy issues, and Personal Lines Underwriter at Auto-Owners Insurance, focusing on risk evaluation and underwriting processes. Chelsea's early career included sales experience as an Account Executive intern at Campus Special, contributing significantly to team revenue, and engaging in customer service at Ferris State University and Barnes and Noble Bookstore. Chelsea holds a Bachelor of Science degree in Advertising and Integrated Marketing Communications from Ferris State University.