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Oksana Tsova, MBA, currently serves as an ITIL Conferencing Service Integrator at Boeing, focusing on the development and enhancement of service delivery processes while collaborating with various stakeholders. Prior to this role, Oksana held positions as an IT Account Manager at ETEAM and LANARS International, managing multiple accounts in the Fintech and Military sectors, respectively, ensuring project timelines and budgets were met. Previous experience includes roles in account management and service supervision at Ignited.it and Together Networks Limited, where Oksana oversaw support workflows and team quality, alongside analyzing performance metrics to optimize operations. Oksana holds an MBA in IT Management from IU International University of Applied Sciences and has a strong educational background in computer engineering.