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Emilie VELE has extensive experience in digital customer engagement and innovation management, currently serving at BNP Paribas Cardif since October 2011. Key responsibilities include managing AI-driven customer engagement tools, overseeing bot development, and promoting innovation across the organization through workshops and community building. Emilie's background encompasses various roles in marketing and project management within multinational environments, including positions at BNP Paribas, AXA, Genworth Financial, Infotraffic, and Kingston Technology Europe Ltd. Emilie holds an Executive Master’s degree in Digital Strategy from Grenoble Ecole de Management and a Master’s in International Trade from CY Cergy Paris Université.