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Jennifer Timby has been in the customer service and retail industry for over 15 years. Jennifer started their career in 2006 as a Store Manager and International Retail Stores Group - Merchandise Planner & Allocator at Fossil. In 2012, they moved to Tiff's Treats Cookie Delivery as a Corporate Customer Service On-Duty Manager. In 2015, they became an Infant Co-Teacher at Green Sprout Preschool, Inc. and then transitioned to a Customer Support Specialist at Tiff's Treats Cookie Delivery in 2018. Jennifer is currently a Customer Service Support Specialist at bnbfinder.

Jennifer Timby is currently enrolled at the Texas McCombs School of Business, studying Digital Marketing. Previously, they obtained a BA in Marketing with a focus in Retail Marketing and Management from The Art Institutes. Additionally, they have obtained two certifications: a Google Analytics for Beginners Certificate of Completion from Google in June 2021 and a SEM Rush Keyword Research certification from SEMrush in September 2020.